Terms & Conditions

Terms and Conditions

Deposit and Balance

The booking confirmation acknowledges receipt of your 20% deposit and/or balance of rental (if the booking is made less than 30 days prior to arrival). Any balance due after payment of your deposit must be paid not less than 30 days before the start date of your stay. We accept payment by BACS, cheque, PayPal (as a friends and family payment), card, or cash. A reminder will be sent via email closer to the due date.

If the balance is not paid in full by this date or within 7 days thereafter, your booking will be deemed cancelled, and the provisions in the cancellation policy regarding liability for the payment of the balance shall apply. Upon receipt of the final payment, we will email you a final receipt along with property address, arrival details, directions, etc.

Guest Verification

Before arrival, you will be required to complete guest verification through our third-party provider, Truvi. This ensures compliance with short-term rental regulations and provides extra protection for both guests and properties. Truvi will contact you via email and/or text for verification. Please complete this process before arrival to facilitate a smooth check-in.

Cancellation Policy

We recommend that you take out a cancellation insurance policy similar to when travelling abroad. This low-cost insurance can cover your booking costs and offer additional benefits in case you need to cancel.

Once the deposit is paid, it is non-refundable except in the event of the property becoming unavailable (see “Non-Availability”).

• If you cancel more than 30 days before the start date, the balance of rental will not be due, but the deposit will not be refunded.
• If you cancel within 30 days of your stay or fail to pay the balance on time, you will be liable for the full balance unless we can re-let the property.
• If we manage to re-let the property for the full price, we will refund the amount paid minus the deposit. If we re-let it at a lower price, you remain liable for the difference.
• Refunds will be processed once the replacement booking is fully paid.

Non-Availability

If your accommodation becomes unavailable due to unforeseen circumstances, we will attempt to offer alternative accommodation. If this is not possible or not acceptable to you, we will refund all monies paid. Our liability does not extend beyond this refund.

Transferring a Booking

Once booked, it is not possible to transfer your booking to a different date. The cancellation policy applies in these cases, though we will endeavour to accommodate your circumstances wherever possible.

Insurance Cover

We strongly advise you to take out adequate holiday insurance.

Arrival and Departure Times

Your holiday home will be available from 3:00 PM on the day of arrival unless otherwise arranged. Please inform us of your estimated arrival time so we can coordinate check-in. Departure must be by 10:00 AM.

Use of Property

The property is for use by you and your confirmed guests only. Each lodge has a designated number of guests allowed to occupy the property, and this number should not be exceeded. We accept that guests may have day visitors, but prior permission must be obtained, and day guests should vacate by 23:00 at the latest. The property must not be used for illegal or disruptive activities. Noise levels must be kept low, especially in outdoor areas, to respect neighbours.

Rubbish Disposal

Guests must use the bins provided and dispose of rubbish in designated areas. Each lodge has its own digital guide, which provides specific instructions on waste disposal.

Smoking and Vaping

Smoking and vaping are not permitted inside the property. If smoking or vaping outside, please dispose of cigarette ends responsibly.

Pets

Up to two large or three medium/small well-behaved dogs are permitted if booked in advance and the pet cleaning fee is paid. Failure to do so may result in refused entry. Please refer to our Pet Policy for further details.

The decking area is described as ‘enclosed’ but not necessarily escape-proof. Pets must be kept under control, and any fouling must be cleaned up immediately.

Car Parking

Parking is available outside the property but is subject to availability. Each lodge has its own digital guide, which provides specific parking instructions.

Care of the Property

Guests must take care of the property and report any damages or maintenance issues as soon as possible via text or email. Minor breakages reported before or upon departure are not usually charged.

Hot Tub Use

Hot tubs are necessarily kept topped up with chemicals for hygiene and maintenance. We strongly advise guests not to wear any jewellery while using the hot tub, as the chemicals may cause a reaction. In rare instances, some swimwear may fade or become discoloured due to exposure to hot tub chemicals. Guests should consider this before use, as Cotswold Water Park Retreat cannot accept liability for any damage.

Liability

Cotswold Water Park Retreat shall not be liable for:

• Any injury, sickness, or loss suffered during your stay
• Any damage to personal belongings
• Any additional expenses due to travel, weather, or property conditions
• Any inconvenience caused by plumbing, gas, electrics, or exceptional weather conditions

Data Protection

Cotswold Water Park Retreat will only use guest data for processing bookings and fulfilling obligations under this contract. We do not share your personal data with third parties.