Privacy Policy

Introduction

At Cotswold Water Park Retreats, we understand the importance of protecting your privacy and personal information. This Privacy Statement outlines the types of personal data we collect, how we process that data, and the measures we take to safeguard your privacy when you visit our website at www.cotswoldwaterparkretreats.co.uk.

By using our website and providing your personal information, you consent to the collection and use of your data as described in this Privacy Statement. If we update our Privacy Statement, we will publish the changes on this page to keep you informed of our practices.

Information We Collect

Cotswold Water Park Retreats may collect the following types of personal information:

1. Personal details, such as your name, email address, postal address, and telephone number, when you make an enquiry, register an account, or book a stay with us.
2. Payment information, such as credit/debit card details, when you make a booking. Please note that we use secure third-party payment processors to handle transactions and do not store your payment details on our systems.
3. Non-personal, aggregated information, such as the pages you visit on our website, your IP address, and your browser type, to help us analyse website usage and improve our services.

How We Use Your Information

We may use your personal information for the following purposes:

1. To process your enquiries, bookings, and account registration.
2. To provide you with information about our services, special offers, and promotions, if you have opted in to receive marketing communications.
3. To improve our website and tailor our content to better serve you.
4. To comply with legal requirements and protect our rights or property.

We will only send you marketing communications if you have given us your explicit consent to do so. You can opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Sharing Your Information

We do not sell, rent, or trade your personal information with third parties. We may share your information with trusted third-party service providers, such as payment processors, email marketing platforms, and customer relationship management systems, solely for the purpose of providing our services to you. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was provided.

Security Measures

We take the security of your personal information seriously and implement appropriate technical and organizational measures to safeguard your data from unauthorised access, loss, or misuse. While we strive to protect your information, no data transmission over the internet can be guaranteed to be 100% secure. As such, we cannot guarantee the absolute security of your data.

Your Rights and Choices

You have the right to access, correct, or delete your personal information held by Cotswold Water Park Retreats. You can do this by logging into your account on our website, contacting us directly, or clicking the “unsubscribe” link in our marketing emails.

If you have any concerns about our privacy practices or would like to exercise your rights under data protection laws, please contact us at [email protected] or our main office at:

Cotswold Water Park Retreats Limited

Unit E

Chelworth Trading Estate

Braydon Lane

Cricklade

SN6 6HE

Last Updated: 1st April 2023

This Privacy Statement was last updated on 1st April 2023. We reserve the right to modify this statement at any time, so please review it regularly to stay informed about our privacy practices.