Any dates Any nights Any guests
Dog Friendly
We love well-behaved dogs! The Hideaway is dog friendly, you can bring up to two large dogs, but please make us aware of this at the point of booking and pay the pet cleaning fee. The charge is £20 per dog per stay. Check our Pet Policy for the full details.
Arrival and Departure Times
You can arrive from 4:00 PM onwards unless we’ve arranged something different. Please let us know roughly when you’ll get here so we can arrange check-in. Check-out is by 10:00 AM.
Use of Property
The maximum number of guests allowed is (2)– please ensure you stick to this. Day visitors are welcome (if agreed with us first), but they’ll need to head off by 10:30pm.
Please keep the property safe and peaceful, and be mindful of noise, especially outside – we want to keep the neighbours happy!
Deposit and Balance
When you book more than eight weeks ahead, we’ll ask for a 20% non-refundable deposit to secure your stay. We’ll then take the remaining balance (80%) from your pre-authorised card eight weeks before you arrive.
If you’re booking within eight weeks of your stay, we’ll need the full payment when you book. Once your payment’s sorted, we’ll pop you an email with your booking confirmation, a handy digital guidebook, and then three weeks prior to your stay we send arrival information.
We’re flexible with payments and accept BACS or Card. We’ll only cancel if balance isn’t paid within 7 days of due date (20% and 80% intervals).
Guest Verification
For your security and ours, we work with Truvi, a trusted guest verification service. They help us verify guest identities and ensure everything meets current rental regulations, all while keeping your personal information safe and secure. This is industry-standard and is a requirement of booking.
Security Deposit / Damage Waiver
For your stay, you’ll also need to choose between two deposit options: a refundable £500 security deposit or a £35 non-refundable damage waiver. Truvi, who are ICO regulated, safely manages these funds. After booking, you’ll receive a message from Truvi, and the verification process takes just a few minutes to complete. We promise it’s easy!
Cancellation Policy
Just like with a holiday abroad, we suggest taking out cancellation insurance. It’s not expensive and can protect your booking costs if something unexpected comes up.
Non-Availability
If something unexpected means your accommodation isn’t available, we’ll do our best to offer you somewhere else lovely to stay. If that’s not possible or doesn’t suit you, we’ll refund everything you’ve paid. Our liability stops at this refund.
Transferring a Booking
While we can’t transfer bookings to different dates, our cancellation policy applies. We’ll always try our best to help where we can.
Smoking and Vaping
We don’t allow smoking or vaping inside. If you smoke outside, please dispose of your cigarette ends thoughtfully.
Car Parking
Parking is available outside your property on Station Road – Your lodge’s digital guide will show you exactly where to park.
Care of the Property
Please look after the property and let us know quickly (by text or WhatsApp) if anything needs attention. Don’t worry too much about minor breakages – just let us know before or when you leave.
Party Policy and Noise
Our retreats are located in residential areas where people live year-round. We don’t allow parties, loud gatherings, or disruptive hen/stag groups. We want everyone to enjoy their stay while respecting our neighbours and maintaining the peaceful atmosphere of our community. Excessive noise, particularly outside or late at night, may result in immediate intervention and could affect your security deposit.
Liability
Cotswold Water Park Retreat isn’t liable for:
Data Protection
We’ll only use your details to manage your booking and meet our obligations to you. We never share your personal information with other companies.
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