🔒 Privacy Policy

Last Updated: 7th July 2025

At Cotswold Water Park Retreats, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, and the measures we take to keep it secure when you use our website at cotswoldwaterparkretreats.co.uk.

By using our website, you agree to the terms of this Privacy Policy. We may update it from time to time — please check this page for the latest version.

📋 What Information We Collect

We may collect the following types of information when you interact with us:

• Personal details: Name, email address, postal address, and phone number when you make an enquiry, book a stay, or create an account.

• Payment details: Securely processed by trusted third-party payment providers — we do not store card information ourselves.

• Website usage data: IP address, browser type, pages visited — collected via cookies and analytics tools to improve our site and services.

💡 How We Use Your Information

We use your information to:
✅ Process enquiries, bookings, and account registrations.
✅ Send you service updates, offers, and marketing emails (if you’ve opted in — you can unsubscribe anytime).
✅ Analyse and improve our website and services.
✅ Comply with legal obligations and protect our business interests.

We will only send you marketing communications if you have given us your explicit consent. You can opt out anytime using the link in our emails or by contacting us directly.

🔗 Who We Share Your Information With

We never sell or trade your data.
We may share it with trusted third parties (e.g., payment processors, email services, CRM platforms) to deliver our services.
All third parties are contractually required to protect your data and use it only as instructed.

🔒 How We Protect Your Data

We implement appropriate technical and organisational measures to keep your data secure. However, no online transmission is completely secure — so while we do our best, we cannot guarantee absolute security.

👤 Your Rights

You have the right to:
✅ Access the personal data we hold about you.
✅ Correct or update your information.
✅ Request deletion of your data where appropriate.
✅ Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at [email protected] or write to:
Cotswold Water Park Retreats Limited
Unit E, Chelworth Trading Estate
Braydon Lane, Cricklade, SN6 6HE

🔄 Changes to This Policy

We may update this Privacy Policy periodically. Any significant changes will be highlighted on this page with a revised date.