Terms & Conditions

Deposit and balance

The booking confirmation acknowledges receipt of your 20% deposit and/or balance of rental (if the booking is less than 30 days prior to arrival). Any balance due after payment of your deposit must be paid not less than 30 days prior to the start date of your holiday. We accept payment by BACS, cheque, Paypal (as a friends and family payment), card or cash. We will send out a reminder via email nearer the time.
If you do not pay the balance in full and by this date or within 7 days thereafter you will be deemed to have cancelled your booking and the provisions of the next paragraph relating to liability for the payment of the balance of rental shall apply.
When the final payment is received, we will email you a final receipt along with property address, arrival details, directions, etc.

Cotswold Water Park Retreats is committed to our owners that their homes are protected during bookings. That is why we’ve partnered with Know Your Guest.

Know Your Guest is the leading holiday rental guest-screening provider. We use them to independently verify our guests as well as collect a deposit or allow you to buy a damage waiver. We suggest you buy the damage waiver as this protects you in case you cause accidental damage during a booking.

Cancellation policy

We recommend that you take out a cancellation insurance policy as you would when traveling abroad – just in case. This low cost insurance will cover your booking costs & has lots of benefits too in case you need to cancel your holiday. There are several companies offering this service that you can find via Google.

Once you have paid us your deposit it is not refundable in any circumstances except in the event of the home becoming unavailable as detailed in the next paragraph.

If you cancel this booking more than 30 days before the start date of the holiday the balance of rental shall not become due but the deposit will not be refunded. If you are not insured and you needed to cancel your holiday, once you have paid us your balance of rental it is not refundable except in the circumstances detailed in this paragraph. We would endeavor to re-let the cottage for you but we cannot return any monies to you unless we manage to re-book the house and we obtain the original price you booked the accommodation for. If you cancel this booking less than 30 days before the start date of the holiday or if you fail to pay the balance of rental as required by the previous paragraph you will be liable for the full balance of rental, unless we are able to re-let the house on identical terms to this letting.

If you are not insured and you needed to cancel your holiday, we would endeavour to re-let the cottage for you but we cannot return your deposit to you. If we are successful in re-letting the property for the same amount as the price you would have paid, we will refund all the monies you have paid us less the deposit.

If the amount we receive from the replacement booking is less than the original price you booked the accommodation for, you will still unfortunately be liable for the balance-this is why we recommend you to take out cancelation insurance.
Any refunds will be made once the replacement booking has been paid for in full.

Non availability

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible or was unacceptable to you then we would refund all monies paid by you to us. Our liability would not extend beyond this refund.

Transferring a booking to a different date

Once the home has been booked it is not possible to transfer your booking. If you need to transfer to a different date, the procedure above for ‘cancelations’ applies. We will endeavour to accommodate your circumstances wherever possible.

Insurance cover

It is advisable for you to take out adequate holiday insurance cover in the usual manner.

Arrival and departure time

Your holiday home will be available to you from 3pm on the day of arrival unless otherwise arranged. Please let us know your approximate time of arrival so we can arrange for someone to meet and greet you. Vacation of your holidy home must be by no later than 10.00am on the departure date.

Use of holiday home

The holiday home is provided only for the benefit of you and the members of your holiday group as notified in the booking confirmation for the purposes of a holiday and not for any other persons or purposes. The property sleeps a maximum of six (occasionally seven) people.
You must not use the property for anything which is illegal or immoral, nor which may cause a nuisance, annoyance, damage or inconvenience to anyone.

This is a quiet family estate. You must not play or use any musical instrument or sound reproducing equipment so as to be audible outside the property. In terms of the music system in the hot tub, you must not turn up the volume so loud that it can be heard outside of the vicinity of the decking area.

Rubbish

You should use the bin provided in the property and keep the property clean. Please regularly take rubbish to the large bins provided either to the left or right of the property behind fenced areas.

Smoking

Cotswold Water Park Retreat does not permit smoking inside the house. Smoking is permitted outside provided cigarette ends are disposed of in a litter bin and are not thrown on the ground or surrounding area.

Pets

Up to two large and three medium/small well behaved dogs are allowed in the property and are only permitted if booked and the cleaning fee paid prior to arrival. We reserve the right to refuse entry if this condition is not met. Please refer to our Pet Policy for further details of our rules.
Our website describes the decking area as ‘enclosed’. This does not mean that it is ‘escape proof’ for pets and we cannot be held responsible if this happens. Guests are reminded that pets must be kept under strict control at all times and guests must clear up any fouling of gardens or grounds without delay. There is a dog waste bin by the edge of the lake opposite the property.

Car parking

There is a car parking area outside the property. Whilst it is normally possible to accommodate all cars it should be understood that parking is subject to availability and at guests’ risk. Usually, only one car per house is permitted outside the property. However it depends how busy the estate is. Should additional parking be required, this is provided in parking spaces back towards the security hut/exit by the post boxes. Please park carefully and with consideration for other guests.

Care of the holiday home

We are proud of our holiday home and use it ourselves on a regular basis. We have furnished it to a very high standard and expect you to take good care of it and to leave it in the clean and tidy state you will have found it.

Please report to us as soon as possible any breakages, spillages or disrepair ideally via text or email as it happens so that we can arrange to replace/repair the item(s) in time for the arrival of the next guests. Alternatively please leave details on the feedback form provided – we don’t usually charge for minor breakages if reported to us before or upon departure.

A refundable £200 security deposit is required for every booking and must be paid the day prior to arrival. It will be refunded via BACS back onto the account you paid from on the day of departure if our terms and conditions are met. We will email you once we have made the refund.

All or part of the security deposit will be forfeited if during the hire period there are any breakages or damage caused to the holiday accommodation (including decking area and hot tub), furniture, equipment, or utensils within the bounds of the holiday accommodation or if after the guest(s) have vacated the holiday accommodation the property requires additional cleaning beyond what would be reasonably expected.

You must read and adhere to the hot tub rules and guidelines provided to you upon arrival. If we have to empty and refill the hot tub resulting in inconvenience for the next guests, this may be subject to retention of £50 of your security deposit where it is as a result of non-adherence such as the wearing of fake tan or body lotions.

Guest would be required to reimburse Cotswold Water Park Retreat if the total amount of damage and/or extra cleaning charges exceeds the amount of the damage deposit held. If during your stay we become concerned as to the extent of any damage, breakages or disturbance, we reserve the right to enter the property and in extreme circumstances may require the guest(s) to vacate the property. If this action is taken, it shall be deemed the rental of the property has immediately come to an end and the guest(s) nor anybody within the group shall not be entitled to a refund or any compensation.

A small number of cleaning products are left under the sink in the kitchen. Please be aware of this if you have young children in your party and put them in an alternative place if necessary out of reach.

Liability

Cotswold Water Park Retreat shall not be liable for:

(a) any injury;
(b) any sickness;
(c) any loss;
(d) any damage;
(e) any additional expense;
(f) any damages for inconvenience caused directly or indirectly by or arising from travelling to and from the holiday home or out of the use or condition of the holiday accommodation and its appearance, plumbing, gas, electrics, private water, exceptional weather conditions or negligence;
(g) any damage or loss caused to any belongs of the guest(s) during the hire period.

Data Protection

Cotswold Water Park Retreat will only use the personal data of the guest(s) for the purpose of processing the booking and for carrying out the company’s obligations in accordance with the contract. Cotswold Water Park Retreat will never pass on your personal data to 3rd parties.