New Opportunity! Guest Experience Assistant

Brief Overview:

Click here to apply!!

As a Guest Experience Assistant you will play a crucial role in ensuring our guests have a memorable and seamless experience whilst staying at our retreats. This full-time position would involve engaging with guests to understand their needs, providing exceptional service, and assisting with inquiries to enhance their stay.

You will also be working closely with our marketing lead, contributing to the innovative culture of our company, which values creativity and the pursuit of exceptional guest experiences. Your role will be pivotal in maintaining the high standards of service that reflect the ethos of our company.

Detailed breakdown of potential responsibilities:

• Greet guests upon arrival and ensure a warm and welcoming atmosphere
• Respond promptly to guest inquiries via phone, email, or in-person
• Assist guests with check-in and check-out processes
• Provide information about local attractions, dining options, and activities
• Address and resolve guest complaints or special requests
• Gather guest feedback and report to management for service improvement
• Assist in organising and executing special events or promotions for guests
• Maintain up-to-date knowledge of company policies and services offered
• Support marketing in executing guest-focused campaigns and initiatives
• Support responding to enquiries across platforms
• Support guest relations and engagement by providing prompt, personal, and friendly assistance.
• Respond quickly to make guests feel valued, as if they’re interacting with a close friend. Whilst in a professional manner.
• Support with follow-up admin when bookings are sold
• Sending out gap-night proposals to guests.
• Assist with proactively contacting guests the week before arrival to upsell
• Send introduction message to guests every week that are checking in
• Follow up with guests every week about how their stay was?
• Support with IT systems that have been implemented
• Diary support and general admin

Essential Skills and Qualities:

• Strong communication and interpersonal skills
• Excellent customer service orientation
• Organisational skills and attention to detail
• Proactive, passionate, and curious attitude
• Flexibility and adaptability
• Problem-solving skills and ability to handle difficult situations
• Proficiency in using technology and hospitality management software
• Creativity
• Conscientiousness

Desirable Skills and Experiences:

• Passion for the short-term rental and hospitality industry
• Travel and hospitality background
• Understanding of industry trends and social media platforms
• Experience with social media engagement and marketing
• Basic knowledge of event planning and execution
• Familiarity with the Cotswolds region and local attractions
• Additional language skills

Perks:

• Competitive salary
• Flexible working hours with the option for remote work
• Opportunities for professional development and career growth
• Employee discounts on stays at company properties
• Paid time off and holiday leave
• Retirement savings plan with company contributions
• Collaborative and inclusive work environment
• Regular team-building activities and social events
• Access to industry networking opportunities